The NBN is affecting Security & Medical Alarm Monitoring

This has some serious implications for monitored security and medical alarm systems, but you wouldn't think so when talking to anyone in the traditional electronic security industry. They are in denial because they stand to lose up to forty five cents per call every time your alarm system is activated and makes a landline phone call.


What does this mean for Home Owners ?

Home Security It means your security or medical alarm will not be able to transmit signals to your Alarm Monitoring Company when you switch to the NBN or VoIP. If you are not getting the right answers from your Alarm Company, then you need to take matters into your own hands.

How can I get my alarm to work with the NBN ?

Alarm Monitoring Simple - we will take care of everything for you. When you add an NBN compatible device to your system, we will set it up so that alarm signals will be sent over the Internet to your existing monitoring provider without any requirement for voice service.


Service Plan Monitoring Provider 100% AU VM* Calls Setup Monthly
NBN Upgrade Your Existing Company Yes No 35c $29 $4.95
Virtual Monitoring Fully Automated Platform No Yes Free $29 $9.95
World Citizen Mason Monitoring USA No Yes Free $29 $17.95
True Blue Local Aussie Companies Yes Yes Free $29 $29.95

*VM = Virtual Monitoring web based platform


NBN Upgrade Plan - $4.95 per month

nbn   Alarm signals sent to your existing Security or Medical Monitoring Company over the Internet

nbn   No requirement for a landline, VoIP service or NBN dial tone


Virtual Monitoring Plan - $9.95 per month

   Alarm signals and camera recording handled by our automated monitoring platform (no operators)

   15 minute supervision of your Internet connection

   Online access to your alarm history and camera images from any computer or smart phone

   Send email or SMS alerts to any number of your family or friends


World Citizen Plan - $17.95 per month

nbn   Alarm signals sent over the Internet to monitoring operators in the USA

   Take advantage of economies of scale to get reduced rates for monitoring service

   Supervision of your Internet connection from 90 seconds upwards

   A duplicate of all alarm signals handled by our automated monitoring platform

   Online access to your alarm signal history from any computer or smart phone

   Send email or SMS alerts to any number of your family or friends independent of operator action


True Blue Plan - $29.95 per month

nbn   Alarm signals stay within Australia and monitoring operators are based within Australia

   Take advantage of local knowledge and the high standards available within Australia

   Supervision of your Internet connection from 90 seconds upwards

   A duplicate of all alarm signals handled by our automated monitoring platform

   Online access to your alarm signal history from any computer or smart phone

   Send email or SMS alerts to any number of your family or friends independent of operator action


virtual monitoring   Show me the Virtual Monitoring web interface...



What are the various costs associated with the NBN Upgrade?

You will need to purchase an NBN compatible upgrade device.

There is a one-off charge of $29 to download the custom NBN firmware into the upgrade device.

You will need to pay the cost of all calls into your Back to Base Monitoring Company. We will require a call credit from you and we will deduct the cost of calls as and when we get billed for them. Of course, you will no longer have to pay the cost of these calls on your phone bill as you won't have a phone bill any more.

There is an ongoing cost of $4.95 for the basic service. If your alarm panel has the ability to use a feature called "Alternate Dial", you have the option of sending duplicate signals to our automated Virtual Monitoring platform. For $9.95 you can have signals sent to your existing monitoring provider for operator response and to our web platform for additional extras such as 15 minute Internet connection supervision, alarm history and email/SMS alerts. You can use the Email2SMS gateway of your choice or you can purchase 100 SMS credits via PayPal for $25

Alarm Companies and Monitoring Centres - Learn how others are using our technology and taking advantage of Cloud based Alarm Monitoring in Australia.